AppScan Developer Edition
Support Options
Home
Solutions
  - AppScan™ DE
    - FAQ
    - Detailed Information
    - Purchase
    - Support Options
  - AppScan™ QA
  - AppScan™ Audit
  - AppShield™
  - AppShield Appliance
  - AppAudit
  - Whitepapers
Demos
Partners
Inside Sanctum
Web Perversion
Customers
News & Events
Support & Training
  - Support
Contact Us
Gov't Legislation
and Compliance

AppScan Developer Edition Support Options
Levels/Package Support Types Details
Basic Support
Web   • Knowledge Base Search the extensive Sanctum Knowledge Base for technical support and self-help information.

Gold Support
Ticket   • Knowledge Base
  • Email
Per incident email support, available 12x5, Monday through Friday, 6am to 6pm PST.

Sanctum Support provides e-mail assistance for problems with specific symptoms encountered while using AppScan DE, where there is a reasonable expectation that the problem is caused by the Sanctum product.

With the Gold Ticket support package, Sanctum Support e-mail services are delivered on a per incident basis. An incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident.

3-Month   • Knowledge Base
  • Email
Three months of unlimited email support, available 12x5, Monday through Friday, 6 am to 6 pm PST. Unlimited Support is defined as no limit on the number of email submissions, unless the policy is changed or support is retired.

Sanctum Support provides email assistance for problems with specific symptoms encountered while using AppScan DE, where there is a reasonable expectation that the problem is caused by the Sanctum product.

With the 3 Month Gold support plan, unlimited Sanctum Support email services are available until the plan is retired 3 months after purchase. Once the plan is retired, Sanctum Support will no longer be available unless another package is purchased.

1 Year   • Knowledge Base
  • Email
One year of unlimited email support, available 12x5, Monday through Friday, 6 am to 6 pm PST. Unlimited Support is defined as no limit on the number of email submissions, unless the policy is changed or support is retired.

Sanctum Support provides email assistance for problems with specific symptoms encountered while using AppScan DE, where there is a reasonable expectation that the problem is caused by the Sanctum product.

With the 1 Year Gold support plan, unlimited Sanctum Support email services are available until the plan is retired 1 year after purchase. Once the plan is retired, Sanctum Support will no longer be available unless another package is purchased.

Platinum Support
Ticket   • Knowledge Base
  • Email
  • Phone
Per incident professional phone and email support, available 12x5, Monday through Friday, 6 am to 6 pm PST.

Sanctum Support provides email and phone assistance for problems with specific symptoms encountered while using AppScan DE, where there is a reasonable expectation that the problem is caused by the Sanctum product.

With the Platinum Ticket support package, Sanctum Support phone and email services are delivered on a per incident basis. An incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident.

1 Year   • Knowledge Base
  • Email
  • Phone
One year of unlimited phone and email support, available 12x5, Monday through Friday, 6 am to 6 pm PST. Unlimited Support is defined as no limit on the number of phone calls or email submissions, unless the policy is changed or support is retired.

Sanctum Support provides phone and email assistance for problems with specific symptoms encountered while using AppScan DE, where there is a reasonable expectation that the problem is caused by the Sanctum product.

With the 1 Year Platinum support plan, unlimited Sanctum Support phone and email services are available until the plan is retired 1 year after purchase. Once the plan is retired, Sanctum Support will no longer be available unless another package is purchased.

 © 2004 Sanctum, Inc.    Privacy Statement  |   Legal Disclaimer
  1. https://www.gustudentassociation.org/
  2. https://kimmerestaurant.com/
  3. https://www.nyonyafood.com/
  4. https://www.perfectotech.com/
  5. https://www.planetgapyear.com/
  6. https://whatcomvet.com/
  7. https://theclassicyachtexperience.com/
  8. https://www.batonrougerosesociety.org/
  9. https://www.finburysullivan.com/
  10. https://mikrofinanzinstitut.com/
  11. https://www.the-vision-of-harmony.org/
  12. https://www.pantheonpress.com/
  13. https://thefinancialgraduate.com/
  14. https://www.thenutkitchen.com/
  15. https://altiboutique.com/
  16. https://ambushsweden.com/
  17. https://goingonforgod.com/
  18. https://lasdopestattorney.com/
  19. https://www.sewardne.com/
  20. https://www.tehranfestival.com/
  21. https://brysonchristianmontessorischool.com/
  22. https://www.excalibureurope.com/
  23. https://www.originallotsoflox.com/
  24. https://www.wavespace-berlin.com/
  25. https://www.michiganmediates.org/
  26. https://www.yourmyrtlebeachproperty.com/
  27. https://metrcconference.com/
  28. https://biotechscope.com/
  29. https://jzbrasil.com/
  30. https://saafootball.org/
  31. https://griefergames.info/
  32. https://ampalauragarcianoblejas.com/
  33. sbobet
  34. judi parlay
  35. togel kamboja
  36. Pengeluaran Cambodia
  37. judi bola
  38. Togel Kamboja
  39. keluaran Kamboja
  40. slot thailand
  41. togel kamboja
  42. keluaran kamboja
  43. togel Kamboja
  44. slot demo
  45. keluaran cambodia
  46. togel cambodia
  47. live draw macau
  48. slot thailand
  49. pengeluaran kamboja
  50. judi bola
  51. sbobet
  52. slot demo
  53. togel sdy
  54. demo slot
  55. keluaran kamboja
  56. judi sbobet
  57. slot qris
  58. slot qris 5000
  59. slot qris
  60. slot deposit 5000
  61. slot qris
  62. pintarbersamamedan.org
  63. slot qris gacor
  64. slot qris 5000
  65. toto macau
  66. pengeluaran macau
  67. macau pools
  68. slot server thailand super gacor
  69. slot qris 5k
  70. togel hk
  71. togel hk
  72. togel hk
  73. togel hk
  74. data hk
  75. data sdy
  76. togel
  77. data sdy
  78. generasitogel
  79. generasitogel
  80. generasitogel
  81. Live Draw HK
  82. HK Lotto
  83. Live SDY Lotto
  84. Live HK
  85. Live Draw SDY
  86. Live SDY Lotto
  87. situs slot dana
  88. TOGEL SDY
  89. Live Toto Macau
  90. KELUARAN HK
  91. generasitogel
  92. Live Draw HK
  93. Live Draw Singapore
  94. Live HK
  95. pengeluaran macau
  96. Live Draw HK
  97. Live Togel Singapore
  98. Live Draw SDY
  99. Data HK
  100. Live Draw SDY
  101. Live Draw SGP
  102. Togel SDY
  103. Togel HK
  104. Live Togel SGP
  105. Live SDY
  106. live draw sdy
  107. Live HK Pools
  108. HK Pools
  109. Live SDY Pools
  110. SDY Hari Ini
  111. Slot Pulsa Indosat
  112. Slot Deposit Indosat